Quality Management System Audits (ISO 9001)

What Will You Learn?

• Day 1: Introduction to ISO 9001 and Quality Management System Audits
• Overview of ISO 9001 and its importance for quality management.
• Key components of ISO 9001: Quality policy, leadership, customer focus, and continuous improvement.
• Understanding audit principles and the role of internal audits in ISO 9001 compliance.
• Group Activity: Reviewing ISO 9001 clauses and identifying key audit areas.
• Day 2: Planning an ISO 9001 Audit
• Developing an audit plan: objectives, scope, and criteria for the audit.
• Risk-based approach to auditing quality management systems.
• Preparing an audit checklist and determining audit criteria.
• Workshop: Creating an audit plan for a mock ISO 9001 audit.
• Day 3: Conducting the ISO 9001 Audit
• Performing document reviews and interviews during the audit.
• Techniques for assessing processes and performance against ISO 9001 standards.
• Identifying non-conformities and opportunities for continuous improvement.
• Hands-On Exercise: Conducting an audit of mock documentation and systems.
• Day 4: Reporting Audit Findings
• Structuring an audit report: presenting findings, evidence, and recommendations.
• Classifying non-conformities and drafting effective corrective actions.
• Communication techniques for presenting audit findings to management.
• Case Study: Analyzing and reporting on audit findings in a sample ISO 9001 audit.
• Day 5: Follow-up and Continuous Improvement in ISO 9001 Audits
• Conducting follow-up audits to ensure corrective actions are taken.
• Strategies for maintaining ISO 9001 certification through continuous improvement.
• Auditing for risk management and process effectiveness.
• Final Project: Presenting an ISO 9001 audit report and improvement plan based on a real or simulated audit.