Introduction to Quality Management

What Will You Learn?

• Day 1: Fundamentals of Quality Management
• Defining quality and its significance in business
• Overview of quality management principles
• Understanding the role of quality in customer satisfaction
• Day 2: Quality Management Systems (QMS)
• Introduction to ISO 9001:2015 and other QMS standards
• Implementing a QMS for continuous improvement
• Documentation and record-keeping in quality management
• Day 3: Quality Tools and Techniques
• Overview of key quality tools (Fishbone diagrams, Pareto charts, etc.)
• Statistical process control (SPC) and its applications
• Root Cause Analysis (RCA) for problem-solving
• Day 4: Total Quality Management (TQM)
• Principles and practices of Total Quality Management
• Employee involvement and empowerment in TQM
• Continuous improvement and customer focus in TQM
• Day 5: Implementing Quality Improvement Projects
• Planning and executing quality improvement projects
• Measurement and evaluation of project success
• Creating a culture of quality within an organization