About Course
Course Overview:
“Fundamentals of Customer Service” is an immersive 5-day program designed for professionals across diverse industries who aspire to excel in delivering exceptional customer experiences. Participants will explore in-depth principles, advanced communication techniques, and best practices to elevate their customer service skills and contribute to organizational success.
Assessment:
Participants will be assessed through participation in role-playing exercises, workshops, a final project presentation, and a comprehensive customer service enhancement plan.
Methodology:
This course adopts a dynamic and interactive methodology, combining lectures, group discussions, role-playing exercises, workshops, and practical activities.
Student Ratings & Reviews
No Review Yet
