About Course
Course Duration: 1 week
Course Overview:
“Customer Service in the Digital Age” is an immersive 5-day program designed for customer service professionals and individuals aiming to excel in delivering exceptional service through digital channels. Participants will explore the impact of technology on customer service, learn advanced digital communication techniques, and develop strategies to provide seamless customer experiences in the digital era.
Assessment:
Participants will be assessed through case study analyses, group projects, workshop exercises, a final project presentation, and the development of an innovative digital customer service plan.
Certification:
Upon successful completion, participants will receive a “Certificate in Customer Service Excellence in the Digital Age,” recognizing their proficiency in delivering exceptional customer service through digital channels.
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