About Course
Course Duration: 1 week
Course Overview:
“Customer Complaint Resolution” is an intensive 5-day program designed for professionals in customer-facing roles, customer service representatives, and individuals responsible for managing and resolving customer complaints effectively. Participants will explore advanced techniques, strategies, and best practices for turning customer complaints into opportunities for satisfaction and loyalty.
Assessment:
Participants will be assessed through participation in role-playing exercises, workshops, a final project presentation, and the development of an advanced customer complaint resolution plan.
Certification:
Upon successful completion, participants will receive a “Certificate in Advanced Customer Complaint Resolution,” recognizing their proficiency in advanced techniques for managing and resolving customer complaints effectively.
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