Total Quality Management (TQM) Principles Mastery

What Will You Learn?

• Day 1: Introduction to TQM and Customer Focus
• Understanding the philosophy and principles of TQM
• The role of customer focus in TQM
• Creating a customer-centric culture
• Day 2: Continuous Improvement (Kaizen) and Employee Involvement
• Embracing the concept of continuous improvement (Kaizen)
• Strategies for involving employees in quality initiatives
• Building a culture of collaboration and innovation
• Day 3: Process-Oriented Approach and Strategic Leadership
• Implementing a process-oriented mindset
• The role of strategic leadership in TQM
• Aligning TQM with organizational goals
• Day 4: Supplier Relationships and Data-Driven Decision Making
• Collaborative relationships with suppliers
• Utilizing data for decision-making in TQM
• Statistical methods for measuring and improving quality
• Day 5: Training and Development, Benchmarking, and Prevention Over Inspection
• The importance of training and development in TQM
• Implementing benchmarking for continuous improvement
• Shifting focus from inspection to prevention in quality management