About Course
Course Duration: 1 week
Course Overview:
“Effective Communication for Customer Service” is an in-depth 5-day program designed for professionals in customer-facing roles, call center agents, and individuals aiming to master the art of communication to enhance customer satisfaction. Participants will explore advanced communication techniques, conflict resolution strategies, and emotional intelligence to excel in customer service.
Assessment:
Participants will be assessed through participation in role-playing exercises, workshops, a final project presentation, and the development of an advanced customer communication plan.
Certification:
Upon successful completion, participants will receive a “Certificate in Effective Communication for Customer Service Excellence,” recognizing their proficiency in advanced communication techniques, conflict resolution, emotional intelligence, and continuous improvement strategies in the context of customer service.
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