About Course
Course Duration: 1 week
Course Overview:
“Fundamentals of Customer Service” is an immersive 5-day program designed for professionals across diverse industries who aspire to excel in delivering exceptional customer experiences. Participants will explore in-depth principles, advanced communication techniques, and best practices to elevate their customer service skills and contribute to organizational success.
Assessment:
Participants will be assessed through participation in role-playing exercises, workshops, a final project presentation, and a comprehensive customer service enhancement plan.
Certification:
Upon successful completion, participants will receive a “Certificate in Advanced Customer Service Excellence,” recognizing their proficiency in advanced customer service principles, communication techniques, and continuous improvement strategies.
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