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Negotiation and Conflict Resolution

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About Course

Course Overview:

The Negotiation and Conflict Resolution course is a comprehensive program designed to equip participants with the skills and strategies necessary to navigate negotiations successfully and manage conflicts effectively. Over five days, participants will explore key concepts, communication techniques, and collaborative approaches to enhance their negotiation and conflict resolution capabilities.

Methodology:

This course utilizes a mix of lectures, case studies, role-playing exercises, group discussions, and simulations to provide a dynamic and experiential learning experience. Participants will have the opportunity to apply negotiation and conflict resolution concepts in real-world scenarios.

What Will You Learn?

  • Day 1: Introduction to Negotiation
  • Definition and Types of Negotiation
  • Principled Negotiation and Win-Win Strategies
  • Negotiation Styles and Approaches
  • Building Effective Negotiation Skills
  • Day 2: Communication and Active Listening in Negotiation
  • Effective Communication Techniques
  • Nonverbal Communication in Negotiation
  • Active Listening and Empathetic Communication
  • Overcoming Communication Barriers
  • Day 3: Strategies for Principled Negotiation
  • BATNA (Best Alternative to a Negotiated Agreement)
  • ZOPA (Zone of Possible Agreement)
  • Identifying and Utilizing Negotiation Leverage
  • Handling Competitive Tactics and Dirty Tricks
  • Day 4: Conflict Resolution Strategies
  • Understanding Conflict Dynamics
  • Styles of Conflict Resolution
  • Collaborative Problem-Solving Techniques
  • Mediation and Alternative Dispute Resolution (ADR)
  • Day 5: Application and Simulation
  • Applying Negotiation and Conflict Resolution Strategies
  • Role-Playing and Simulated Negotiations
  • Feedback and Reflection on Negotiation Exercises
  • Developing a Personalized Negotiation and Conflict Resolution Action Plan

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