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Managing Workplace Conflicts: Strategies for Resolution and Positive Collaboration

Categories: HR
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About Course

Course Overview:

This intensive 5-day course is designed for HR professionals, managers, and organizational leaders seeking to enhance their skills in managing workplace conflicts. Participants will explore key principles, best practices, and practical tools to identify, address, and resolve conflicts, fostering a positive and collaborative work environment.

Learning Methodology:

  • Interactive workshops, case studies, and group discussions
  • Role-playing exercises and simulations for practical application
  • Guest lectures from conflict resolution and communication experts
  • Real-world scenario analysis and problem-solving
  • Action planning for implementing effective conflict resolution strategies

Benefits of Attending:

  • In-depth understanding of workplace conflicts and their impact
  • Practical skills for identifying and addressing conflicts effectively
  • Strategies for choosing appropriate conflict resolution approaches
  • Insights into communication skills for conflict resolution
  • Actionable plans for implementing effective conflict prevention and resolution strategies
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What Will You Learn?

  • Day 1: Understanding Workplace Conflicts
  • Defining and categorizing workplace conflicts
  • Recognizing the signs of conflicts and their impact
  • The role of conflict in organizational dynamics
  • Case studies on successful conflict resolution strategies
  • Day 2: Conflict Resolution Styles and Approaches
  • Identifying personal and organizational conflict resolution styles
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Strategies for choosing the most effective approach
  • Interactive exercises for exploring conflict resolution styles
  • Day 3: Communication Skills for Conflict Resolution
  • Effective communication strategies in conflict situations
  • Active listening and empathetic communication
  • Constructive feedback and assertiveness
  • Role-playing exercises for practicing communication skills
  • Day 4: Mediation and Alternative Dispute Resolution
  • The role of mediation in conflict resolution
  • Conducting effective mediation sessions
  • Alternative dispute resolution methods
  • Case studies on successful mediation and ADR processes
  • Day 5: Conflict Prevention, Continuous Improvement, and Future Trends
  • Strategies for preventing workplace conflicts
  • Continuous improvement in conflict resolution processes
  • Adapting to emerging trends in conflict management
  • Creating action plans for fostering positive collaboration

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